For customers, we provide 24-month warranty for the products we sell , however comercial use decrease warranty lenght to 12 months.
- The warranty is executed through the Store or, at the Client’s request, directly from the manufacturer. Trademarks, information, names and logos are considered to be the property of their legal owners. They have been published on our website solely for information purposes.
- In the case of a product covered by a manufacturer’s or distributor’s warranty, the Client may file a complaint regarding the damaged product by: a. exercising its rights arising from the warranty provided b. exercising its rights arising from the Seller in virtue of the guarantee
- The Store shall be liable under the guarantee for the physical and legal defects to the items, as set out in art. 556 and subsequent of the Act of April 23rd 1964 of the Civil Code.
- Physical damage of an item consists in a non-compliance of the sold item with the Contract, so if the item is devoid of features that it should have due to the Contract’s purpose arising from the circumstances or intention for use, or occurs when an item does not have features about which the Client was assured by the Store, is not fit for the purpose about which the Client was notified by the Store on conclusion of the Contract, and the Store has not raised any concerns regarding such purpose or if the incomplete item was delivered to the Client.
- Legal fault of the item occurs when an item is owned by a third party or it is encumbered with rights of third parties or if the limitation on use or disposal arises from a decision or ruling of a competent body.
- If an item is faulty, the Client may request the price reduction or withdraw from the Contract, unless the Store replaces such faulty item with a defect-free item or removes the defect. This limitation does not apply if the item was already replaced or fixed by the Store or if the Store replaced the item with a defect-free item or removed the defect.
- If an item is faulty, the Client may also ask to replace the item with a defect-free item or to remove the defect.
- The Consumer, instead of the defect removal proposed by the Store, may ask for the item replacement with a defect-free item or may ask for the defect removal instead of the item replacement, unless making the item compliant with the Contract using the method selected by the Consumer is impossible or would require excessive costs compared to the method proposed by the Store.
- The Client cannot withdraw from the Contract, if the defect is insignificant.
- Claims for the defect removal or for the item replacement with a defect-free item expire after a year from the defect confirmation. In the case of the Consumer, the expiry deadline cannot end in two years time.
- For a complaint to be recognized by the Store, the Client should deliver the product under the complaint with a proof of purchase and description of the complaint.
- Complaints regarding the defects arising during the warranty period are examined within 21 days from the moment the Store receives a shipment with the claimed goods. However, the Store will reply to the Client’s warranty request within 14 days of the receipt of such letter. Where is necessary to resend the equipment to some other specialist service or to carry out time-consuming tests, the above period may by extended by another 21 days. The Client shall attach documents confirming that a product was purchased in the Store (fiscal receipt, VAT invoice) and the filled in complaint form to be downloaded HERE.
- The Store does not accept any shipments resent by COD.
- The warranty does not cover:
- maintenance provided for in the user manual
- damages arising from accidents, lightning strikes
- damages caused by improper operation
- damages caused by unauthorized service
- mechanical damages.