Pursuant to the Civil Code provisions, a Consumer is defined as a natural person concluding transactions with an entrepreneur, provided that such transaction is not directly related to its business or professional activity.
Pursuant to the Act of May 30th 2014 on consumer rights, the Consumer has a right to withdraw from the Contract within 14 days without giving any reason. To exercise the right of withdrawal, the Consumer must inform the Store about its decision to withdraw from this Contract by unequivocal statement. The Consumer may withdraw from the Contract using a template form (may be downloaded HERE), although it is not obligatory, and send the statement with goods and proof of order to the Store’s address, at ul. Bonarka 11, 30-415 Kraków. To meet the withdrawal deadline, you must only notify us that you wish to exercise your right to withdraw from the Contract before the withdrawal deadline expires. The Store will immediately send a confirmation that it received the withdrawal notification.
In the case of the withdrawal, the Store shall immediately return all received payments, including the items delivery costs (except additional costs arising from the selected shipment method, other than the cheapest, standard delivery method offered by our company), in all cases not later than 14 days from the day on which the Store has been notified about the decision to withdraw from this Contract. The Store will refund the payment using the same payment method that was used to complete the original transaction, unless the Consumer gives its explicit consent for another solution.
The Consumer is under an obligation to return the item immediately, but not later than 14 days from the withdrawal date. To keep the deadline, it is enough to resend the item before the deadline expiry.
The Store reserves the right to withhold the payment refund until it receives the item or until the proof of re-delivery is provided, whichever occurs earlier.
If the Client withdraws from the Contract and returns the goods in a condition that remains within the routine handling framework, the Store shall return to the Client the product’s value and the delivery costs. Expenses incurred for the return of the goods to the Store under the right of withdrawal will be borne by the Client.
To allow for the prompt exercise of the withdrawal right, please attach a printed out statement (download HERE) to the goods being returned. This will make it much easier for us to find your shipment and will facilitate the complaint process. Goods should be returned in the unaltered state. The Consumer can check the goods and is responsible for the decrease of the value of the item caused by handling other than necessary to determine the nature, features and operational qualities of the item. The Consumer should return the goods in an original, not damaged packaging to minimize possible transport damages.